PRIVACY POLICY

True North Restoration of Greater STL West (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you may provide while using our website or services.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name

• Phone number

• Email address

• Property address or service location

• Any information submitted through contact forms, phone calls, or service requests

We may also collect limited non-personal information such as browser type, IP address, pages visited, and website usage data for analytics and service improvement.

2. How We Use Your Information

We use collected information to:

• Respond to inquiries and service requests

• Provide restoration and emergency services

• Communicate regarding appointments, estimates, or project updates

• Improve website performance and customer experience

• Comply with legal obligations

We do not sell your personal information to third parties.

3. Sharing of Information

We may share information only when necessary with:

• Service technicians or subcontractors performing restoration services

• Payment processors or business service providers

• Legal or regulatory authorities when required by law

All third parties are required to maintain confidentiality.

4. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to:

• Analyze website traffic

• Improve functionality

• Enhance user experience

You may disable cookies through your browser settings.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse.
However, no internet transmission is completely secure.

6. Your Privacy Rights

Depending on your state of residence, you may have the right to:

• Request access to personal information we hold

• Request correction or deletion of your information

• Opt out of certain communications

To exercise these rights, contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of external sites.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

9. SMS and Text Messaging

By providing your phone number and opting in, you consent to receive marketing and informational text messages from True North Restoration of Greater STL West at the number you provided.
Message and data rates may apply. Consent is not required to purchase.

You may opt out at any time by replying STOP.
For help, reply HELP.

We collect your phone number and SMS opt-in consent when you subscribe.
This information is used only to send you messages and will not be shared with third parties for their marketing purposes.
We retain SMS opt-in records in accordance with TCPA requirements.

10. Changes to This Policy

We may update this Privacy Policy periodically.
Updates will be posted on this page with a revised effective date.

11. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

True North Restoration of Greater STL West
Phone: (314) 628-0202
Email: mduffy@www.gotruenorth.com
Address 634 Trade Center Blvd. Suite B, Chesterfield, MO 63005