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PRIVACY POLICY

True North Restoration

Happy family graphic with 35 years of restoration experience

Effective Date: June 1, 2025

True North Restoration (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you may provide while using our website or services. This Privacy Policy explains how we collect, use, and protect your information, including information collected in connection with SMS text messaging communications.

 

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Name
  • Phone number
  • Email address
  • Property address or service location
  • Any information submitted through contact forms, phone calls, or service requests

We may also collect limited non-personal information such as browser type, IP address, pages visited, and website usage data for analytics and service improvement.

 

2. How We Use Your Information

We use collected information to:

  • Respond to inquiries and service requests
  • Provide restoration and emergency services
  • Communicate regarding appointments, estimates, or project updates
  • Send SMS/text messages for which you have provided consent (see Section 9)
  • Improve website performance and customer experience
  • Comply with legal obligations

     

    We do not sell your personal information to third parties.

     

3. Sharing of Information

We may share information only when necessary with:

  • Service technicians or subcontractors performing restoration services
  • Payment processors or business service providers
  • Legal or regulatory authorities when required by law

All third parties are required to maintain confidentiality. We do not share your SMS opt-in data or phone number with any third party for their own marketing purposes.


4. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to:

  • Analyze website traffic
  • Improve functionality
  • Enhance user experience

You may disable cookies through your browser settings.


5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse. However, no internet transmission is completely secure.


6. Your Privacy Rights

Depending on your state of residence, you may have the right to:

  • Request access to personal information we hold
  • Request correction or deletion of your information
  • Opt out of certain communications, including SMS messages

To exercise these rights, contact us using the details below.


7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites.


8. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.


9. SMS and Communications Consent

By providing your phone number and checking the applicable consent boxes on our contact form, you expressly consent to receive communications from True North Restoration, including phone calls and SMS text messages, related to your service request.

SMS Text Messaging

If you opt in to receive SMS text messages, you agree to receive messages that may include:

  • Appointment confirmations and reminders
  • Technician arrival notifications
  • Job status updates and project communications
  • Estimates and follow-up messages related to your service request

The following disclosures apply to all SMS communications:

  • Message frequency may vary based on your service activity.
  • Message and data rates may apply.
  • You can opt out at any time by replying STOP to any message.
  • For assistance, reply HELP or contact us using the information provided below.
  • Consent to receive SMS messages is not a condition of purchase.

Phone Call Communications

If you opt in, you also consent to receive phone calls from True North Restoration regarding your request, which may include appointment scheduling, service updates, and follow-up communications.

Use of Information

We collect your phone number and record of consent when you submit our contact form. This information is used solely to communicate with you regarding your service request and will not be shared with third parties for their marketing purposes.

We retain records of SMS and call consent in accordance with applicable laws, including the Telephone Consumer Protection Act (TCPA).


10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.


11. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

True North Restoration

Phone: (888) 925-1660

Email: info@gotruenorth.com

Website: https://www.gotruenorth.com/iowa